Front Desk Demo status

Why Front Desk

Remote access built around the device, the customer, and the session.

Front Desk gives support teams a controlled path to field devices behind customer networks. It combines outbound-only connectivity, customer-visible approval, device context, and session history without replacing the tools you already trust.

An operator's laptop glowing at the center of a constellation of field devices connected by threads of light

A focused role

The operational layer between a support request and the device.

Remote desktop opens a screen. Network tools connect environments. Fleet tools manage endpoints. Front Desk focuses on the moment your team needs to understand, approve, and work on a specific field device.

Front Desk remote operations surface

Where it fits

Front Desk complements the rest of your technology stack.

Compared with What it is good at Where Front Desk fits
Remote desktop Starting a screen, terminal, or unattended support session Adds device identity, reachability, customer approval, and session history around the connection.
RMM Broad endpoint monitoring, patching, automation, and administration Focuses on field-device support where customer visibility and network boundaries matter.
MDM Corporate endpoint inventory, policy, patching, and compliance Supports customer-premises equipment without taking over corporate device policy.
IoT platform Telemetry, rules, dashboards, protocols, maps, and asset models Complements telemetry with support workflow, controlled access, logs, files, and diagnostics.
PAM or vault Credential vaulting, rotation, privileged access, and compliance audit Works alongside identity and vault systems to control when, why, and where a device session starts.
SASE or ZTNA Secure network access, VPN replacement, and managed access policy Narrows the path to a specific device, service, requester, and approved session.

Security posture

A smaller access path is easier to explain and govern.

Devices initiate outbound connections. Users sign in through the portal. Access can be scoped, approved, and recorded. Front Desk complements your identity, vault, monitoring, and ticketing tools instead of asking you to replace them.

Give every support session a clear front door.

Keep the device private, the customer informed, and the work tied to a specific request and result.

See the customer view Read common questions