Cash machines & terminals
Devices that handle money should never be public servers.
Cash machines, payment terminals, and time-delay safes live in convenience stores, restaurants, casinos, and hotels, on networks their operators don't control. Front Desk gives support a controlled way in, without exposing anything to the internet.
The operator's problem
Your machine, their store, nobody's inbound ports.
The machines need software updates, service checks, configuration, and occasional remote GUI access. The store network belongs to the store owner. Opening inbound ports is unacceptable, and site-to-site VPN setup is slow and different at every location.
Outbound-only by design
The machine calls out to Front Desk. Support connects only when needed, through a controlled portal, over a short-lived session path.
Access that answers to someone
Requests can route to an approver, your support lead or a store contact, who sees who is asking and for which machine before anything connects.
A record after the fact
Session history keeps who connected, when, to which device, and what was requested, and optional AI review adds a written account of what the operator actually did on screen.
Clear boundaries
The support path, not the payment path.
Front Desk is the controlled device-access layer for support and operations. It does not touch or replace your transaction network, payment security program, or cash-management systems, a boundary that makes it easier for security reviews to reason about.
- Outbound-only devices
- No inbound site ports
- Identity-bound access
- Optional approval
- Scoped sessions
- Session history
Operator questions
Asked by machine operators.
Does remote access to a cash machine mean opening inbound ports?
No. The machine makes outbound contact to Front Desk, and support connects through a controlled portal. A cash machine must never be a public server, and with Front Desk it is not.
The store owns the network. Will they approve this?
Outbound-only access is normally a much easier approval than inbound firewall rules or a site-to-site VPN. The store network only needs to allow outbound traffic to approved Front Desk domains.
Can access be approved and audited?
Yes. Access requests can route to an approver who sees who is asking and for which device, and session history keeps a record of what was requested, when, and what happened.
Does Front Desk replace our transaction or cash-management systems?
No. Front Desk is the controlled device-access path for support and operations. Your transaction network, payment security program, and cash-management systems stay exactly as they are.